Disney Opposes “Inflammatory” Amended Complaint in DAS Lawsuit

| September 16, 2014 | 59 Replies

Walt Disney Parks and Resorts (the subsidiary that operates the Theme Parks) just filed its short (nine pages) brief opposing the DAS plaintiffs‘ attempt to add an additional 69 plaintiffs and expand the original complaint to one that, combined, exceeds 500 pages and 2,000 separate paragraphs.  While we generally like to think of Disney as the happiest place on Earth, Disney is anything but to most folks who file lawsuits against it. This filing, however, makes Disney’s past litigation positions appear downright sugar-coated.

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For the most part, Disney’s argument is that the additional allegations are too long and made in bad faith, more out of a desire to generate additional publicity than assert legitimate claims.  For example, Disney attacks counsel for the plaintiffs by saying he “features articles about this case on his website” and that he “spent five months preparing a 334-page amendment primarily for the purpose of generating press for this case.”  (The reference to five months is to when the original complaint was filed.)

Pardon me if I dwell on a little legal wonk.  A complaint is supposed to contain a “short and plain” statement of the claim.  It is a rule not often enforced however, and when enforced, the receiving party is usually someone who represents himself (such as a prisoner filing a civil rights lawsuit) and the complaint is more to vent than allege a valid claim.  Still, with federal court dockets becoming increasingly crowded, courts have been paying attention to the lack of brevity, and Disney’s brief cites to several court decisions dismissing much shorter complaints.

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But length and timing are not Disney’s only argument.  Disney also argues the allegations themselves smack of bad faith.  First, Disney points out, the “proposed amended complaint includes paragraph upon paragraph of extraneous, repetitious information” with the only thing changing are the “individual plaintiff’s initials.”

Disney also objects to the “numerous descriptions of plaintiffs’ alleged meltdowns,” citing several examples from the proposed amended complaint, and saying it was “plainly aimed at providing quotes for the media”:

“A.M.W. started screaming, jumped up to throw herself onto her knees and onto the floor, and started banging her head on the concrete.”

“J.L.B. suffered a tragic meltdown, and H.M.B.’s and C.M.B.’s dreams shattered before their eyes.”

“Whenever L.D.J. suffers through a meltdown, her parents make every attempt to calm her down. However, nothing they try will soothe her. These experiences are heart wrenching for T.M.J.’s parents because they want nothing more than to help their daughter, but all they can do is wait for the meltdowns to subside.”

“When she’s upset and her anxiety goes up, she constantly bites her hands and nails (she has no nails at this point). They bleed when she tries to bite them. She has areas of her hand without skin, because she’s bitten them so often.”

As to who will win this skirmish, Disney is fighting a tradition of permitting amended complaints relatively early on in litigation.  Five months may seem like a long time (especially if it is the period before leaving for the theme parks) but in litigation it isn’t, so courts tend to grant early filed motions to amend more often than not.  Where motions to amend fail is when they are filed after discovery has been largely finished and the new allegations will require additional work or delay the trial, or where the amendment is legally insufficient (an argument Disney doesn’t make here).

Pirates of the Carribean

Having read the amended complaint (well, most of it), I agree with Disney that it seems to have been written more for the media than the court.  After only a few pages, the constant strain of meltdowns (a word that appears 691 times in the proposed amended complaint) not only becomes tedious, it portrays the disabled children as caricatures, which is, ironically, the very thing they accuse Disney of doing with DAS.



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Category: Disney, Disney World, Disneyland, News

  • Chris

    The sad part is that there is some legitimate merit to the claims that Disney is not providing equal accommodations right now; however, doing things like this makes their case weaker instead of stronger.

    Here is what they should focus on:

    1. Under the new system, those with disabilities must always wait longer than those without.

    2. Under the new system those with disabilities or a member of their party must always travel further to get a return time form the attraction or kiosk, then return after the waiting period.

    The other problem is the lawsuit basically wants them to eliminate all waits, which is not a reasonable accommodation, as it would simply lead to the abuse we all experienced with the old system occurring again.

    Both items could be addressed with a reasonable accommodation that would tweak the present system and still minimize the potential for abuse. Instead of providing return times, they allow you to enter the first attraction, but then the pass would not be valid for the length of the standby queue plus the length of the ride time. The time would start when you enter the queue, so as a result, this would also account for the length of time you already waited, making all wait times equal for all guests.

    • Annon Travel Pro

      Basically all the “new” system does is assure the person with the disability (adult or child) is not Disney’s problem while they wait somewhere else before they can use their pass. It is DEFINITELY more work/walking/scheduling than the old system.

      • NotMeThisTime

        More scheduling? Welcome to the world of every non-disabled guest that visits Disney.

        And quite frankly, why should the disabled adult or child be Disney’s problem?

        • mel

          What some people seem to forget is that the ADA is meant to provide EQUAL access to what non disabled have access to. Not special access. If someone has to wait in line for the kiosk to get a fastpass, they too waite in 2 lines. I have a child with disabilities and we have always just used the fastpass system. Even though I do feel for other parents, it is not Disney’s responsibility if any little change or dissapointment sets their child off. If they are that eadily upset where they are a danger to themselves or other people, they should not take the child to Disney. I completly understand wanting your child to do things like every other child, bit sometimes they just can’t. Even though we took our child to Disney, there were just some things she could not do. That is not Disney’s fault.

      • Emma

        No it isn’t.

        For example, we got a DAS return time for Soarin, used our FP+ for Living With The Land, ate lunch at Sunshine seasons and then went to ride after lunch. And another time we got a return time for TSM, used our FP+ for the same ride, ate lunch nearby and then returned after lunch.

        As long as you get return times within the same area of the park, it isn’t any more walking then normal.

        Plus I believe the return time is open ended- you can return any time after the written time on your card.

        • NotMeThisTime

          Exactly! For the most part, the people I’ve seen complaining about longer waits are the people that are trying to make the DAS work like the GAC, i.e., going on rides that are on opposite sides of the park, etc.

          As for the more planning, sorry, but I have no sympathy there either. Non-disabled guests have always had to plan if they wanted to minimize wait times, whereas GAC holders didn’t have to worry about such things, because they had little to no wait.

          • Chris

            I don’t have a problem with more planning; however, it does indeed require more traveling. Even in the example above, there was extra traveling happening. Here’s how: They had to go over to Soarin’ to get a DAS return time, then leave and go over to Living with the Land, then come back to Soarin’.

            A non-disabled guest would have had the option to ride Living with the Land, then ride Soarin’, eliminating an extra trip. Now this is admittedly a minor distance in comparison to many attractions.

            I honestly don’t mind a little extra planning, it can work; however, there is extra traveling involved no matter how much planning you do.

            Additionally, at Disneyland there can be even more traveling. For example, if I am planning on doing a lot of rides on a particular day, I have always took then in order, starting in Adventureland.

            Under the old system, it was simply a matter of going from one to the next (and I know the old system was broken, but bare with me here). Under the new system, it’s get a return time at the kiosk at Main Street for Jungle Cruise, go over to Indiana Jones and get a FP for Indiana Jones, then go back to Tiki Room, then ride Jungle Cruise, go back to Main Street to get a return time for Pirates, ride Indiana Jones, go over and get a FP for Splash Mountain, ride Pirates, get a return time for Haunted Mansion, ride Winnie the Pooh, ride Splash mountain, go over and get a FP for Big Thunder, ride Haunted Mansion, get a return time for Casey Junior, ride Big Thunder.

            The list goes on and on, but you can easily see how that adds up to a lot more traveling over the course of the day going back to kiosks or to each attraction at Disney World.

            As I said, I don’t mind planning things out, but the two issues that I do have is the longer wait times and the extra traveling, even if you do take attractions in order.

          • NotMeThisTime

            People often have to wait longer in order to utilize accommodations – why would this case be any different? Plus, you can ride other rides while you wait – can the people waiting in the standby line do that?

          • Emma

            That’s nutty. We never left The Land. We were going to eat lunch at Sunshine Seasons anyway and it’s literally RIGHT outside. So any extra travelling here is a moot point. Honestly, complaining about that is pointless. And extra planning??? Not at all, lol.

            And you can’t really compare WDW and Disneyland; WDW gives return times right at the attraction.

          • Nadia

            Uh, if you think the non-disabled guests wait less time, you are more than welcome to stand or sit with them in line. No one is _forcing_ you to use the card.

          • Amber

            It’s n more traveling than the old paper FP system. You had to go to the ride and obtain a return card. There didn’t seem to be any complaining about that… Although I’m confident most old GAC users never bothered to use it.

            You can’t have it both ways. Everything can’t be exactly the same but you get different treatment. If you’re asking to go outside the norm there are going to be things you need to do differently. The DAS user doesn’t need to be present to obtain a return time.

            And again, the waiting longer argument is not an absolute. Would you be willing to add additional time to your next wait if you ended up waiting less than the standby line? You’re also able to partake in attractions while waiting which totally negates the additional wait.

    • NotMeThisTime

      It is not true that DAS holders always wait longer than standby.

      • Chris

        Yes it is, especially at Disneyland.

        We wait the length of the line, then wait around 10-15 minutes longer when returning to the attraction. At some attractions, such as Pirates and Big Thunder this can skyrocket to an impossible 45 minute wait when returning. Obviously, I have a DAS card for a reason that means a 45 minute wait is out of the question. What ends up happening here is I have to go and get a new return time, meaning the time I originally waited for Big Thunder was wasted time.

        No matter how you slice it, it is indeed a longer wait time.

        • NotMeThisTime

          You wait the length of the line minus ten minutes, then the FP line time. Sometimes you will wait more, and sometimes you will wait less. And since you are able to do other things while you wait, unlike the people that are actually in the stand-by line, I’m not sure what your complaint is.

          People that require accommodations, such as those with allergies, or those that need accessible ride vehicles, often have to wait longer in order to obtain those accommodations. You are asking for an accommodation of waiting outside the line, so there will be times when, just like others that need accommodations, you will have to wait longer. Not sure why that is a problem.

        • NotMeThisTime

          Also, I’m confused by this comment: “Obviously, I have a DAS card for a reason that means a 45 minute wait is out of the question.”

          DAS cards aren’t meant to cut down on wait time.

        • rikki

          NO you don’t! You do not wait longer! You get to do other things in the mean time! WOW! That right there is awesome, you get to do more rides per hour then an able bodied park guest. If you think just waiting for a ride is wasted time, go do something else! Go shopping, go eat,get on a smaller ride that has a less wait. But don’t try and pull the ” DAS has a longer wait time” card because we all know it is not true.

    • MumMarie

      Well stated !! I am not asking for no wait times because that would be unfair, but there are only 6 rides that we can get my daughter onto ( and that is for all 4 parks combined, not just one ) and we just want to let her experience those.

      • Amber

        I don’t understand how the new system is stopping you? If you’ve got 2ish rides to do in a single park you’ve got FP+ and the DAS. If you’re not opposed to waiting your turn, and the new system isn’t keeping you from those rides, I don’t see what the problem is aside from the new system being less convenient.

      • NotMeThisTime

        Then let her experience them, but she needs to wait, just like everyone else does. If she can only ride six rides in the entire resort, and she only has a couple of hours when she can ride, I really don’t see what the problem is.

        Unless the idea is that she wants to ride the same ride over and over.

      • Tyler

        You’re not wanting no wait times……I’m guessing you are in the party that the people in this case are. “we are not wanting immediate access but we want NEAR immediate access.” So I’m guessing it’s a 10min wait time tops…….I’m sorry if you didn’t care about the wait time you would 1 have no problem with the new system and 2 you could always wait in the stand by line……If the wait time isn’t the issue.

  • http://disneydorktom.wordpress.com Disney Dork Tom

    I mean, my heart goes out to those who cannot fully experience Disney, but I also think Disney has to balance the satisfaction of 99.99% of their guests by having a system that is not easily abused, with the .01% of guests who need that special treatment.

    I don’t think special needs guest should be waiting in longer lines, or even exact same line lengths, but whatever system is in place should allow Disney to verify the special need circumstances, and be fair to that guest as well as other guests without either being too imbalanced.

    • Nadia

      I agree. It is sad that not everyone can fully experience, but the old system was almost a time tax to those without special needs. It was comparable to if Disney said that everyone should be able to experience Disney, so they would charge 25% more for those who could afford it to pay admission for those who could not. And that would be awesome for people who could not afford it, horrible for those who could (and who would be made to feel guilty/selfish for opposing it, since they do not know the “hardships” of not being able to afford Disney), and would lead to tons of abuse of the system.

  • Patricia Bieritz Adams

    My brother is confined to a wheelchair and we’ve visited Disney many times. We never used the old disability cards and don’t use the new one. While our dad and Mike waited at the wheelchair entrance to a ride, we waited in the regular line and we’d board together when it was our turn. On some rides now, like Jungle Cruise, we all wait together for an accessible boat to arrive.

    At times my brother has been known to be very vocal when unhappy. If that happened while at the park, we’d find a place to go until he calmed down. We didn’t blame Disney for the issue. It is something you learn to deal with as a family. It is not something we expected special consideration for when on vacation. That wasn’t how we were raised. If your child, no matter the age or disabiity, cannot handle waiting or being in crowds etc, then perhaps this isn’t the best choice for a vacation.

    • http://disneydorktom.wordpress.com Disney Dork Tom

      I almost entirely agree, Patricia. On the one hand, though, I feel like everyone should experience the magic of Disney parks. But, on the other hand, if something is too challenging then maybe it sadly is not the right place for a vacation. As an example, I’ll never experience the joy of climbing to the top of Mount Everest. It just isn’t in the cards for me, no matter how bad I want it to be.

    • KJEB

      Patricia Bieritz Adams, I really appreciated your words. More people, disabled or not, could benefit from your family’s positive attitude of personal responsibility. It is a much happier way to live because it enables a person, no matter their needs, to be in control of their own enjoyment and not rely on special considerations to provide it. Because the reality is there will not always be special considerations. Although I do feel strongly that handicapped accessible accommodations should be a universal standard wherever possible, the reality is I’m not sure that Disney, or any person/company, could realistically provide every accommodation for every possible mental, behavioral or physical disability. I have a high functioning autistic child, and we know we have to plan ahead and be prepared to make choices that will provide the best experience for our child, our family, and even people around us. Enjoyment of Disney doesn’t always come from being at Disney all day and riding every single ride. For us, it comes from making the most what we do and in how we choose to do it. Thank you for your words and positive example.

  • NotMeThisTime

    Just read through that whole mess…same overwrought, over-emotional, melodramatic hogwash as the initial plaintiffs.

    I certainly hope that Disney eats their lunch on this suit.

    • Emma

      And that’s the problem- they clearly can’t separate logic and emotion. If they stopped moaning and whining about how Disney hates their kids and hates the disabled (omg really?), maybe they would be able to make it work for themselves.

    • rikki

      I hope they wipe the plaintiffs tears with it.

  • letitrainmom

    I’m sorry and its’ very sad, but if your child has a meltdown and is throwing themselves to the ground and banging their head on the cement, why are you going to Disney World?

  • letitrainmom

    I’m sorry and its’ very sad, but if your child has a meltdown and is throwing themselves to the ground and banging their head on the cement, why are you going to Disney World?

  • MumMarie

    This new system penalizes those who are truly disabled and need it the most. My daughter loves Disney even though she is very limited on what she can do being wheelchair bound. She seizes throughout the day so we have short windows of opportunity to go on rides and having to sign in for a come back time just doesn’t work for us. There are days that she gets on no attractions and we are rethinking our annual passes

    • Tyler

      I am actually curious. How do you feel Disney should handle families with special needs without people abusing the system? I’m actually very curious as to how families who have these needs feel things should be handled. However it is one thing to post a negative opinion about something but as you can see most people don’t take it seriously. Now if you post your opinion and how it could possibly be remedied then thats a different story. So how do you think Disney should handle these things, with putting regulations in to prevent people from abusing things?

    • Tina

      What you’re asking for is preferred access because of your limited time in the park. You aren’t entitled to that, and ADA doesn’t require you’re given that. I’m sorry your child has these challenges, but if you have 2 to 3 hours in the park you should be able to do 2 to 3 hours worth of things. That’s the way time and life work. That doesn’t change at Disney. If we’re basing disability access on the amount of time spent in the park, I’ve got a 2 year old that lasts the same amount of time – I’d like preferential access as well.

      You can also do other things while you’re waiting for your return time. You aren’t stuck sitting at the entrance twiddling your thumbs.

    • Nadia

      This is a sad hand for your daughter (and you) to be dealt, but how is that Disney’s issue? When you go to the movie theater, do you expect them to pause it if your daughter starts seizing, or do you skip the movies, because you know it is not feasible? I think it is unfair to attack Disny because they had a system you (not just you-the poster, but the general you) liked the old system better. Change almost always sucks, but is it really something to sue a company over?

      • MumMarie

        First of al I AM NOT SUEING DISNEY !!!!! I am just stating the difficulties of having someone who is severely disabled. Your analogy of the candy is just ridiculous ! And we do go to the movies and she seizes all the time so why do think we would expect the movie to be stopped. That is just a stupid statement to make. All I am saying is don’t make it MORE difficult for the disabled to participate !

        • Amber

          So, if something isn’t working for the company they shouldn’t change it. It was working for you, fine. It wasn’t working for them. I don’t see is their new system is making it more difficult for you to participate, just more difficult for you to do the same amount of stuff you used to in your time frame. Which I personally think is fine, since with a GAC most people were doubling if not more what they could do in the same time as a non disabled guest.

          Two hours is two hours. I don’t understand why people think they are entitled to squeeze a six hour day into two hours of time. Where else does that happen in life?

        • Tyler

          I’m sorry but as Amber said just because it worked for you doesn’t mean it worked for everyone including themselves. They are in NO WAY required to give you the red carpet treatment (which is pretty much what these people are wanting “near immediate access.”). Disney is only required to give equal treatment, and make rational modifications. I understand there can be difficulties but there is a MUCH bigger picture than you. I always find it interesting when things like this come up theres always a couple of people who cry and complain like you but then you have others who say while they enjoyed the last system (for obvious reasons) they are happy with the new system. They make it work, they plan things out they “strategize”. Which by they way all of us non disabled have to do as well. My family and I have a game plan that we have come up with. Again I’m not saying I have no sympathy. But Disney doesn’t owe anything.

        • Nadia

          More difficult than before, but not more difficult than for others. And my point was made with the movies. It sucks that she can not enjoy it the whole way, but you do not expect them to stop the movie, because there is a whole theater filled with people. Why should Disney be the exception?

      • Ronald Raven

        It’s Disneys’ issue when they decided to operate a public accommodation and complete with federal and state laws. Stop being such a try hard.

    • rikki

      WOW! REALLY? A average park guest can go 8 hours and barely get on a ride,whereas you get to sign in for a ride and come back to it. That is pretty fortunate for you.

  • MrNico

    I hope Disney countersues the filing attorneys for costs, and inflates them to teh same degree the plaintiffs are doing. These frivolous lawsuits have ruined the medical industry and cost us billions in auto insurance already. I don’t need my WDW ticket prices to double to pay for some overly selfish whiners who want special, not equal, treatment.

  • VaBeachVa2010

    I have been trying for 2 years to take my Granddaughter to Disney, she is autistic and does suffer meltdowns of anxiety at times, but my daughter will not let her go.. rightfully or wrongfully. Should I get the opportunity to take my Granddaughter and she suffers one of these meltdowns… that is in NO WAY Disneys fault at all. She is not a headbanger or self-destructive… there is this little thing called PARENTING, I will say it again… PARENTING, that needs to be exercised!! This is why America is the way she is today!!!!!

  • Joe Vee

    Has Disney actually ever lost one of these lawsuits?

    • Amber

      They lost the issue about menus for the blind – but that was legit. Something like this? Uh, no. Funnily enough – people are suing Disney, the LAST theme park to adopt this kind of system. So the precedent has been set by the other theme parks.

  • Larry Dauber

    My son is special need and we went to Disneyland in February. The staff help us out significantly and really never had any issues except on one ride. Mostly do to a staff member who left his post and we didn’t get taken to the special area.

  • A parent

    But yet these are the same people who will bitch about “regular” people taking advantage of the old system. Fact is that NO CHILD likes to wait in long lines in the heat, most adults don’t either. It’s time that these parents realize that not every person and every place is going to treat your child as special. Maybe it’s time these parents start getting their kids ready for the real world a bit. ALL children are special not just yours!

  • Amber

    I like the example they pulled – ‘my daughter has no skin on her fingers because she picks it off when she’s agitated.’ Clearly these issues manifest outside of Disney world. I don’t see how it’s all of the sudden Disney’s responsibility to make it so this doesn’t happen while they’re there. These are every day issues with children like this – they don’t go away because you’re in Disney.

  • ASD MOM

    I actually like the new system at WDW. We used it about a week after it started and it was a bit rough but not terrible.Since then we have used it 3-4 times and it has been great. My son is autistic and has meltdowns. I try to do what I can to eliminate them by training him in normal everyday situations.

  • City Ada compliance officer

    As someone mentioned below
    ADA is meant to make things EQUAL!
    EQUAL DOES NOT MEAN SPECIAL, SEPARATE, or SHORTER LINES!!!
    EQUAL MEANS YOU AND YOUR SPECIAL KIDS/ADULTS CAN WAIT LIKE THE REST OF US!
    EQUAL MEANS EQUAL!

    • Ronald Raven

      Ugh, how can you make them equal when they enter the park inherently unequal?

      Lets say the average non-disabled person spends 10 hrs in the park.

      For individuals with cognitive and sensory issues will be able to stay 3-4 hrs in the park.

      Do you think that’s equal?

  • MumMarie

    Disney’s original system to get a handicapped pass was you needed to present a letter from the Doctor stating the disability and the reason that they were unable to stay in the sun or be out for extended amount of time ect.. When this letter was handed in at Guest Services you were given a pass that would list what excepts were to be made because not everyone has the same needs. Then is you are an annual pass holder instead of having only the dates on it for that trip, it was extended for a few months since most passholders come more frequently. I realize that people scam the system after Disney stopped requiring a Doctors note, but why should the REAL disabled people suffer for that. Obviously who ever has to write in all Capitals has no compassion and no idea of the difficulties that can go along with such a severe disablitity that you are in pain ever minute of your life and there are only a few things that can bring you joy. Unfortunately we are used to the mean looks and unkind words being said to us or loud enough for us to hear. Do you not think that given a choice….we would give up the wheelchair and the oxygen and the feeding tubes and all the medications and have the joy of being ABLE to stand in line with everyone else. ADA is meant to make it easier to include people with disabilities into the community and Disney used to be a caring place that did that, but it is not any longer. I feel bad for the castmembers who remember how it used to be and they are always expressing their regrets for the changes but it is out of their hands.

    • Amber

      Soooo, not giving instant access means Disney doesn’t care? Alrighty. You do realize that the sheer number of disabled people is growing at an exponential rate? It’s easy to blame a system change in abusers or the handicap folk who rented themselves out for hire… But how do people seriously not see that the vast number of people utilizing the old pass was clogging lines and hindering how the rides were designed to operate?

      It’s nice and all to say that the people that need the pass are now suffering, but a quick google shows the people who are the most pissed about this. I don’t know about you, but I don’t think anyone NEEDS to ride Space Mountain 9x in a row. Wouldn’t it be nice to walk up to Toy Story Mania and hop right into the FP line while leaving the parks during Christmas week?

      What do the plaintiffs do anywhere else in life where there is a wait? Do they March up to the front if the line in the supermarket and demand to be shown to the next open register lest their child have a meltdown? If there is a wait for the bathroom at the movie theater do they barge through shouting their child has special needs and can’t wait?

      Disney’s not forcing these people into some kind of cage for 45 minutes while they virtually wait their turn. They’re free to ride something else, go meet a character, play on their iPad, go in a play area, whatever tickles their fancy. None of these behavioral manifestations are only popping up at Disney, and if they truly are only showing up here then it seems awfully cruel to put the child through that. These people are demanding, and expecting, a corporation to take over the responsibility that they have as parents to deal with their child’s issues and know heir boundaries. The ADA requires reasonable accommodations be made – it doesn’t mean that they get exactly what they want. There’s nothing unreasonable about saying, “hey, there’s a line. But why don’t you head over there, wait comfortably, and come back when it’s your turn.” Lines are a societal norm.

    • Tyler

      Okay right now you are sounding like a spoiled child. Suffer? Able? I’m sorry but the last time I checked being able to go to Disney is a privilage, and you are ABLE to stand in line but you CHOOSE (now I’m not saying it’s bad that you are choosing this, as I know it makes things much easier on the disabled BUT it’s still a choice: difference between a need vs want) to use the Disability options that are available to you. Now go to ADA and see what the requirements are for a place like Disney. They are required to give equal access, and make RATIONAL modifications. That does not mean immediate access, and being able to ride the ride 10x in a row. Just curious how is this FAIR to the other guests who wait in line for 60 min+. It’s not no matter how you slice it. Look I’m all for making things fair, equal, and giving everyone a chance to experience the magic. However I have commented on one of your previous comments and ask how you feel Disney should handle this. What kind of system should Disney implement that will 1. Prevent people from abusing the system. 2. Make it fair to disabled AND non disabled guests. Please tell me what they should do so they can prevent what happened before AND before to both disabled and non disabled. It’s one thing to complain, cry, and say everyone is mean, but tell us how it could work. Also Disney is the last of the major parks to implement this system but yet I don’t hear anyone crying about Universal or any other parks.

    • Nadia

      MumMarie, I understand why you liked the old system and hate the new system, but do you think it is reasonable to sue over it? I understand that you are not a plaintiff, but that is what this post is about, that people are so mad at the system, that they are suing Disney. So, I am genuinely curious if you are disappointed/saddened/angry, or if you feel there is a suable injustice here.

  • Fred Crow

    Blaming Disney for the meltdowns now opens a can of different shaped worms in that now I as an older retired person with physical limitations must tolerate your family so that you get superior rights over me? I think not. I now have to put up with all these tantrums and meltdowns (a nice term by the way that means tantrums) and then I shall hold these parents liable if I or my wife or family ends up having a physical abnormality, stroke, heart attack, or mere pains which limit my day at the Magic Kingdom because of the actions of your family. If they are liable for you then you are liable for me. Or we could all stop the whining and deal with it. If you cant control your child or family member regardless of the malady or my family cant control me because of aged limitations, then I suggest we leave them and me at home or take us all to a place where we can be dealt with and not hinder the rights of others. I certainly would not like to be a pain for the public in a setting such as above and wouldn’t want to have people have to endure my antics, why in the world would a family member want to take a child with maladies which include screaming, throwing themselves on the ground, smashing their head into the concrete and so forth? Is this kindness to the poor child? If they are doing this, they certainly are not enjoying their stay. Why put them through it? That’s appears to be the least of all acts of kindnesses and definitely a shortcoming in the parenting process. Your view of fun may not be the same for the poor child and their infirmities.

  • don

    First disney is not responsible for my childs disability but as the ada requires equal access my point would be we never ever do more than 3 rides a day. Thats it! for $100+ a day that is alot for three rides but with the OLD DAS this was 2-3 hours. with the Fast pass+ it is about the same. We go because My disabled children enjoy the 3 rides a day. but unlike ALL the abled people I am sure you get more for your money. THIS is the unfair part. and the EQUAL access issue. I spend apx 3 hours in the park for $100/person/per day. Not really FAIR as you call it. WE should get the same amount of rides in for the same amount of money. That would be fair! Think about it.

    • NotMeThisTime

      No, fair is that you get approximately the same number of rides in 2-3 hours that an average guest would get in 2-3 hours. It’s up to you to decide whether or not that’s a good value for your money.

      • Ronald Raven

        That’s not what she’s saying. She’s saying her stay in the park is on average significantly shorter. She gets 2-3 hrs in the park, while able bodied individuals get until closing.

    • rikki

      You get more rides then an able bodied park guest. How is that FAIR? WE get to stand in line. You get to ride 2 more rides per hour then we do, how is that FAIR?